Refund policy


Return and exchange policy

All sales are final.
Due to the custom-made, print-on-demand nature of our products, all sales are final. We do not accept returns or exchanges for reasons other than a damaged, defective, or misprinted product. Please review your order carefully before completing your purchase.

Damaged, defective, or misprinted products
In the rare event that you receive a damaged, defective, or misprinted item, you may be eligible for a refund or replacement.
  • Timeframe: All claims must be submitted within 30 days of receiving your order.
  • Photo proof required: To process a claim, you must provide clear photo proof of the damaged, defective, or misprinted item. This allows us to investigate the issue and prevent future errors
  • Process: To start a claim, please contact our customer support team at info.therapygear@gmail.com. Include your order number, a description of the issue, and the required photo evidence.
Sizing information
To minimize the risk of ordering the wrong size, please consult our detailed size chart before making a purchase. We do not offer returns or exchanges for items that do not fit due to customer error.
No Returns for Buyer's Remorse:
Returns or exchanges for incorrect sizing, color, or a simple change of mind are not accepted. 

You can always contact us for any return question at info.therapygear@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Refunds
We will notify you once we’ve received photo proof, and consulted out printer if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.therapygear@gmail.com.